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What payment terms you can accept?
- We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information HERE.
Do I have to create an account to shop?
- An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience.
Can I get a refund if the price has changed?
- Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding.
Will I be charged International Bank Fees?
- When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.
Please reach out to your bank for more information on any additional charges/fees.
Is my information is securing using this site?
- Absolutey!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions.
Can I change the shipping address for my order?
- We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the email address to my order?
- Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)
Can I modify my order after I’ve placed it?
- No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
I received a package, but it wasn’t my order.
- We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
I received broken item(s) in my order.
- We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please be sure to provide photos of the broken item with a photo of the bottom/side of the product so we can see the 4-digit lot code as well as the name of the affected items so we can best assist you!
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